Prompth Solutions Co., Ltd.  [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)
Prompth Solutions Co., Ltd.  [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM) Contact us Support Home
 

PRODUCT & SERVICE
Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

Enterprise Application

Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

Software & Hardware

Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

Professional Service

   
ARTICLES

 

 
Date : 0 0
Subject : CRM
Source : Sage CRM (https://community.sagecrm.com/user_community/b/sage_crm_guest_blog/archive/2014/03/18/5-ways-businesses-can-use-crm.aspx)
Title : 5 ways a business can use CRM

I know many business people who take pride in using a spreadsheet to hold all of their contacts and customer details. However, most business people want to achieve more in less time and for less money and this is where CRM can help.

CRM for Business

With this in mind, here are my top five uses for CRM in a business:

 1.     As a contact management tool

 Instead of spending time looking for Post-it notes with hastily scrawled contact details, put these contact details into your CRM tool. This means you can spend less time looking for crucial information and more time working.

 2.     As a central repository for customer engagements

Customers dislike repeating themselves and having the same conversations with people on your team. Get off this time-wasting merry-go-round and record information about customer meetings and conversations in your CRM. 

With an effective CRM tool you can attach any relevant information to a customer account and retrieve everything about your relationship with that customer in seconds.

3.     For sales automation

With CRM you can develop a visual of your pipeline alongside what stage prospects, leads and sales are at. This critical customer information is necessary for sustainable business growth, and it can help you gain a better view of your business in real-time.

 4.     To protect contacts

Salespeople tend to keep contacts and leads in their heads. This means if the salesperson is sick or leaves the company, they take their contacts with them. Remember, you’re not renting your salesperson’s contacts, you own them and they’re your most valuable asset. Putting contacts in CRM means the company benefits and not individuals. 

Keep your most valuable asset safe.

 5.     For cross-departmental collaboration

Sales know when they receive an email if they’re hearing from a valued customer or from someone who has been ignoring a bill.

This kind of cross-departmental collaboration makes it easier for your team to prioritise and manage customer relationships with greater efficiency. 

And finally…

CRM only works if users are accountable and everyone understands the underlying goal of using a CRM tool. Putting the right information in your CRM database is the only way to guarantee you get the right information out. 

 
ERP CRM Software Professional Services
° Sage CRM
° Crystal Ball: Risk Management
° ERP Solutions
° CRM Solutions
° Web Development
 
Prompt Solution helps business and organizations gain maximum advantage from communications technology. We create value and competitive advantage by combining a deep knowledge of networks and networked applications with proven skills in business consulting, change management and innovation. .
   
  Copyright @ 2000-2017 Prompt Solution Company Limited All rights reserved Various trademarks held by their respective owners.