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Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

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Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

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Sundae Solutions Co., Ltd. [CRM | E-Business | Technology | Innovation] Customer Relationship Management (CRM)

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ARTICLES

 

 
Date : 0 0
Subject : CRM & Customer Experience
Source : ????? ??????? (-)
Title : ????????????? “??????”

 

????????????? “??????”

????????????????? 20???????????????????????? ?????? ?????????????????????????????? ???????????????????????????????????????????????????? ??????????????????????????? ???? ?????????????? ??????????????????????????? ??????? ?????????????? 21??? ?????????????????????? ??????????????????????????????????????????????????? ?????????????????????????????????????????????????????????????????????????????????? ???? ?????? (Information) ???????????????????????????????????????????

 

 ??????????????????????????????????????? ????????????????????? ?????????????????????????????? ??????????????????????????????????????????????????? ??????????????????????????????????????????? ?????????????????? ?????? ????? ???????????????????????? ?????????? ??????????????????????????????????????????????????????? ??????????????????????????????????????????????????????????????????????????????????????????????????????????? (Treat different customers differently)?????????????????????????????????????? ??????????????????????????????????????????????????????????? ????????????????????????????

 

????????????????????? (Identify customers) ??????????????????????????????????????????????? ???? ???? ??????? ??????? ??????????????????? ??????? ???????????????? ?????? ????????????????? ????????????????????? ??????? ?????????????????????????????????????????????????????? ?????????????????????????????????????????????????????????

 

??????????????????????? (Differentiate customers) ??????????????????????????????????????????? ???????????????????????????????????? ????????????????????????????? (Value) ???? ????????? ????????????????????? ??????? ???????????????????????????????? (Needs) ???? ?????????????? ?????????????????? ??????? ??????????????????????? ?????????????????????????????????????????????????? ?????????????????????????????????????????????? ???????????????????????????????????????????

 

????????????? (Interact customers)??????????????????????????????? ????? “???????????” ??????????????????????????????????????????????????????????????????? ?????????????????????????????????????? ???????? “??????????” ???????????????????????????????????????????????????????????????????????????????? ???? ???????????????????????????????????????????????????????????????? ???? ?????????????????????????????? (SMS) ?????????????????????????????????????????????????????????????????????????????????? ??????? ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????

 

??????? ??????????????????? (Customize)????????????????????????????????????????????????????? ???????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????? ????????????????????????????????????????????????????????? ???????????????????????????????????????????????????? ????????????????????????????????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????

 

????? ???????

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