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Traditional Customer Relationship Management with More Power, and More Ease
NetSuite CRM gives your company all the Customer Relationship Management capabilities you'll need to manage the sales and customer relationship management process, with greater power and ease than other CRM solutions. NetSuite CRM includes the foundations of CRM: Salesforce Automation, Marketing Automation, and Customer Support & Service. These CRM capabilities are made more powerful with award-winning dashboards, customization and web services through NetFlex, in-system high volume marketing campaigns, advanced forecasting, contact management, and opportunity management.
NetSuite CRM offers the best-rated opportunity management and forecasting capabilities in the industry
Central to CRM solutions are opportunity management and forecasting, and NetSuite CRM truly excels in these areas. In fact, a leading analyst firm recently rated NetSuite CRM as #1 in a host of functional areas among Web-based Sales Force Automation solutions:
- #1 in Opportunity Management
- #1 in Forecasting
- #1 in Sales Management
- #1 in Dashboards
- #1 in Product Catalog
- #1 in Activity Management
- #1 in Document Management
NetSuite CRM takes all the customer relationship management capabilities found in salesforce.com Enterprise Edition, Siebel CRM OnDemand, and Microsoft CRM, makes them more powerful, and makes product fulfillment, service delivery and accounting ties easier with superior order integration.
And if you need more than CRM Solutions
As your company grows and if you want to expand beyond traditional CRM solutions to see a true 360 degree view of your customers, at any time you can upgrade to the customer relationship management capabilities of NetSuite CRM+.
Learn more about NetSuite CRM
Beyond Traditional CRM Solutions: Complete Customer Lifecycle Management
NetSuite CRM+ includes all the powerful customer relationship management capabilities found in NetSuite CRM. Both products include Salesforce Automation, Marketing Automation, Customer Support & Service, flexible customization through NetFlex, and more. And both products include the best opportunity management and forecasting capabilities in the industry.
PLUS NetSuite CRM+ provides:
No other hosted CRM application provides any of these "PLUS" customer relationship management capabilities!
salesforce.com can't do this.
Siebel CRM OnDemand can't do this
Microsoft CRM can't do this
To learn more about how NetSuite CRM+ overcomes the customer relationship management limitations of other CRM solutions and truly puts the 'C' in CRM, click here.
NetSuite CRM+ is the only Web-based CRM system that:
- Provides a true 360 degree view of all customer data and customer interactions, including complete visibility into all financial transactions and website interactions without any integration required. Now a single view of customer information is available to everyone in your company who needs it.
- Allows you to sell to both prospects and current customers equally effectively. Other CRM solutions focus on managing prospects, and do not have enough integrated information or tools to manage and upsell existing customers.
- Automates the entire customer lifecycle, from a "suspect" browsing a business' Web site, to an interested lead, to a qualified prospect, to a customer who has actually placed an order, to servicing that customer and finally, to guiding that customer to re-purchase.
- Allows salespeople to take real orders from customers, with an integrated Order Management system.
- Shows full purchase histories for your customers without requiring complex integrations with your accounting/ERP system.
- Includes powerful, automatic upsell and cross-sell capabilities, helping you to help you sell more—and more effectively—to your existing customers.
- Includes complete Partner Relationship Management. Now you can treat your channel partners as an extension of your direct sales team—seamlessly.
- Tracks commissions automatically and accurately, without requiring you or your salespeople to use spreadsheets.
- Fully encompasses the Web and e-mail marketing into the CRM solution. NetSuite CRM+ incorporates your Web site into the selling process, by tracking all customer interactions on the Web and by providing a comprehensive self-service customer portal.
- Provides better, more accurate forecasts. Because booked orders can be finally seen in forecasts, your forecasts have greatly increased reliability, predictability and accuracy. And the "actuals" information in forecast vs. actual reports is now based on real sales data.
- Shows you true marketing effectiveness and ROI. Because other CRM systems do not capture the details of what a customer has purchased, they frequently provide incomplete and incorrect results for marketing and sales campaigns. With no record of what or how much has been ordered by each customer, marketing has no way to know if the leads generated are actually converting to customers.
Learn more about NetSuite CRM+ Customer Relationship Management